As we continue navigating through the COVID-19 situation, Community Insurance Group is dedicated to ensuring the safety of our clients and employees. That being said, we have decided to reopen our lobbies to the general public and resume normal operating hours with certain guidelines.
Our lobby is open primarily for accepting payments and dropping off or picking up documents.
If possible, we ask that you follow the guidelines below when service is needed:
Routine Service Requests:
For your health and safety and that of our employees, we ask that routine service request be conducted by phone, email, or video conferencing. Examples include:
Discussing a billing issue
Making a policy change
Reviewing your account/policies
Reporting Non-Emergency Claims
In-Person Appointments:
If you require to speak to an agent in person, we ask that you:
Schedule an appointment in advance
Wear a mask
Observe social distancing of a minimum 6 feet
We greatly appreciate you working with us during this unusual time and hope you and your families are safe. As the state of Ohio introduces new procedures, we will continue to update these guidelines.
If you have questions or concerns, please contact us by phone or email.
Main Phone: 937-492-0823
Toll Free: 800-846-6040
General Email: info@communityinsurancegroup.com
Website: communityinsurancegroup.com
Thank You,
Community Insurance Group